Design & Implementation of complex change processes

ODA has established an outstanding track record in the design and management of complex change processes at industry scale. Our work in amongst others public transport and paratransit sector reform in Sub-Saharan Africa bears testimony to this.

Public transport and paratransit reform

  • Paratransit business improvement and formalisation
  • Public Transport Contracting
  • Multi-modal operations design
  • BRT implementation


Strategy & Organisation Development (OD)

  • Organisational life cycle assessment
  • Value offer review
  • Market analysis & strategic positioning
  • Goal setting & action planning


Organisation review, realignment & restructure

  • Organisational repurposing
  • Organisational redesign
  • Post–merger integration


Institution design & development

  • Metropolitan Transport Authority design
  • Regulatory Entity design
  • Contracting Authority design


Business process re-engineering

  • Process consultation
  • Techno system redesign
  • Socio system change


Change management

  • Organisational diagnostics
  • Business improvement design
  • Readiness assessments
  • Team Development interventions
  • Transition process management


How can we work with you?



COVID-19 Corona Virus Notice:

On 31 December 2019, the World Health Organization (WHO) reported a cluster of pneumonia cases in Wuhan City, China. ‘Severe Acute Respiratory Syndrome Coronavirus 2’ (SARS-CoV-2) was confirmed as the causative agent of what we now know as ‘Coronavirus Disease 2019’ (COVID-19). Since then, the virus has spread to more than 100 countries, including South Africa. Emergency Hotline: 0800 029 999 WhatsApp Support Line: 0600-123456